How do I start shipping with JustShip?
2. Shipping Form. Follow through by filling up our simple shipping form. We'll handle pick-up and packing here, so it's important to review and ensure all details are accurate. Payment will be made via PayNow based on your estimated dimensions you have given us. Dimensions are verified at our warehouse and we will contact you again for any payment adjustments.
What payment methods I can use?
You can utilise PayNow or direct bank transfer to make your payments. This helps us keep our rates very affordable!
Do I need to print anything?
No. Just hand your item to be shipped to our courier and we'll take it from there!
What services do you provide?
JustShip offers cheap, hassle-free international shipping. We ship cheap, ship fast, and ship easy.
Next Day* (Free! From October 3 2020)
Optional, from SGD3. We also do fragile item packing. If you are planning to ship restricted items such as lithium batteries, additional packing/repacking may be required.
Calculated based on package weight and dimensions. Package is delivered within 1-3 days, excluding delays.
Optional, insurance is pegged at 2.4% of your declared value.
What are your operating hours?
Is your get-a-quote accurate?
Yes! We charge shipping fees based on actual weight or volumetric weight of parcels, the higher of the two. When you complete the shipment form, we first charge you based on the dimensions and weight you have declared.
Customs Taxes & Duties
I am sending a gift to a friend. Do I need to pay import tax?
Does your quote include customs tax?
The total price does not include customs taxes, which are a separate fee charged by the destination country's customs subject to their regulation.
My parcel was rejected at customs. What do I do?
I'm informed that I need to pay import taxes. How much do I need to pay?
This depends on both the country and the item's declared value. You can estimate those charges using one of many online tax calculators such as this. At this moment, JustShip cannot advise on such matters.
Please contact your destination country's customs for more information.
I don’t have a box. Does JustShip provide any?
My item is very fragile. What should I do?
There will be additional charges for fragile packing. We have shipped pottery, glassware, artwork, VR, and arcade game equipment before. Fragile packing services are customised to your shipment's specific needs.
Whatsapp us directly at 9647 7661 or email us at firstname.lastname@example.org for more information about your shipment.
How much do your packing services cost?
Packing starts from SGD 3, and will depend on your item's specific needs. Head over to our rate calculator to get a quote.
I received an accurate quote after packing was done but the shipment cost is out of my budget. Can I cancel?
Yes. Orders can be cancelled at any point before shipments are passed on to FedEx. Refund for shipping cost will be made in full to customers, less the pick-up and packing cost if those services were rendered.
Why do I need to provide the item cost?
Do you offer insurance?
Should I get insurance?
How long does international shipping take?
Upon collection of your parcel, JustShip takes 1-2 working day to process your shipment. After which, your package will typically reach its destination in 2-4 days.
There might be situations where it takes longer, i.e. bad weather conditions, customs clearance issues, Covid-19 pandemic delays, etc
When will I receive my tracking number?
Once both payment is verified and processing is completed, we will send you your tracking number. You can track your shipping journey here.
Will the delivery be made to-door?
Yes! Delivery will be made to-door and signed off by your recipient.
What if my item is lost?
If you purchased insurance, FedEx will compensate you for the value of your lost parcels.
Do you ship food?
Yes. However, shipping food is generally quite tricky.
Neither Fedex nor JustShip can advise accurately as the customs for the various countries do not release the full information. It really depends on the item so it’s best if you could contact the country’s customs via their website or customer service and enquire specifically.
Here’s our experience shipping food items:
Sealed by original manufacturer.
Expiry date no longer than 6 months.
Not for commercial sale.
However, we have shipped food, skincare, products, TCM and health supplements before. Contact us for more information.
Where does JustShip ship to?
We ship to US, UK, Australia, France and Malaysia, and 13 other countries for consumers. See our get-a-quote for more information. For e-commerce partners, we ship worldwide.
Do you ship lithium batteries?
Yes, we do. Depending on the size, quantity and shipment, there might be additional paperwork. We might also need to repack your package due to certain regulations for lithium batter shipping.
What is a rural surcharge?
A rural surcharge, also known as a out-of-delivery area surcharge, is an additional charge imposed to remote locations. Your destination might be one of them. Whatsapp us directly for more information.
What items are prohibited for shipping?
As a quick answer:
Foodstuffs that have been opened
Alcohol and perfume.
Do you ship to PO boxes?
Unfortunately, we do not deliver to PO boxes.
I need to manage pick-up, what time will your courier come?
Please note that for our courier will only wait for 10mins at the designated pick-up location before leaving. Should they be required to wait longer than that, you will incur a $10 fee for every subsequent 10 minutes of wait.
Contact us if you require more information.
I missed my pick-up timing, can I reschedule?
Yes, but if our courier has already begun making their way to your location or arrived at your location and could not reach you within 10 minutes, it will be considered a failed pick up, which will be charged at $8.
Yes, you can reschedule your pick-up timing anytime before 9am on the day of pick-up.
However, if the notice of rescheduling was given past 9am of the designated pick-up date, you will incur an additional fee of $8.
I have an urgent last minute matter, can I cancel?
Yes, you may cancel the pick-up. However, you will incur an $8 fee if the notice of cancellation was given past 9am of the designated date of pick-up.
I need to ship urgently! Can I have it picked up today?
Yes! We provide same day pick-up at SGD 18.
Whatsapp us to arrange for same day pick-up at 9647 7661.
I want to drop off my items. How can I do so?
We are located at Unity Centre, 51 Bukit Batok Crescent, #08-18. Singapore 658077
Our office hours are 10am-12nn, 1pm-4pm.
I need more time! Can the courier wait for me?
If the courier has already arrived and waited for 10min at your pick-up location, a $10 surcharge will be incurred for every subsequent 10min the courier is made to wait.
Do you have special rates for e-commerce?
Yes, we do! If you have a minimum shipping volume of $500 per month, please contact us directly for more information.
What partnerships do you currently have?
We have helped our partners in the healthcare, apparel, sports, collectible cards, artwork, and automobile industries deliver hundreds of shipments so far.
Whatsapp us at 96477661 or email us at email@example.com to be part of our partners.
I am a small business that requires daily packing and shipping services. Can you help?
Yes! We can pick up daily from your place, pack and ship your items for you. Reach out to us at 96477661 for more information.
I have made a mistake in my order, and would like to cancel it. Can I do so, and will I be refunded?
Orders can be cancelled at any point before shipments are passed on to FedEx. Refund for shipping cost will be made in full to customers, less the pick-up and packing cost if the services were rendered.
I want to request for a refund. What situations allow me to do so?
Refunds are issued post-shipping on a case to case basis for operational exceptions, such as loss or damage of shipment attributable to JustShip.