FAQs

General

How do I start shipping with JustShip?


1. Get a Quote. Head over to our Get-A-Quote page and fill in our rate calculator. The first step to shipping overseas is knowing how much you have to pay.

2. Shipping Form. Follow through by filling up our simple shipping form. We'll handle pick-up and packing here, so it's important to review and ensure all details are accurate. Payment will be made via PayNow based on your estimated dimensions you have given us. Dimensions are verified at our warehouse and we will contact you again for any payment adjustments.

3. Start Shipping! You can now kick back and relax. Our courier will pick-up your package and deliver it to us at our warehouse. Alternatively, drop-off is available at our office. Business hours are 10am - 5pm.




What payment methods I can use?


PayNow. We're working on providing more payment methods, so stay tuned!




Do I need to print anything?


No. Just hand your item to be shipped to our courier and we'll take it from there!




What services do you provide?


JustShip offers cheap, hassle-free international shipping. We ship cheap, ship fast, and ship easy. Pick Up

  1. Drop-off (Appointment-based)
  2. Next Day* (Free! From October 3 2020)
*Our courier will come pick up from you, anywhere between from 10am - 3pm. For all locations in Singapore except Sentosa and Tuas. Packing
Optional, from SGD3. We also do fragile item packing. If you are planning to ship restricted items such as lithium batteries, additional packing/repacking may be required. Whatsapp us for more information at 9647 7661.
Shipping
Calculated based on package weight and dimensions. Package is delivered within 1-3 days, excluding delays. Insurance
Optional, insurance is pegged at 2% of your declared value.




What are your operating hours?


You can use our rate calculator or fill up our delivery form 24 hours a day, seven days a week. JustShip is open from Monday to Friday, 9am to 6pm.





Customs Taxes & Duties

I am sending a gift to a friend. Do I need to pay import tax?


Customs some times grant a tax exemption for gifts. Ie. the US Customs and Border Protection will not tax your gift if the item value is under 100 USD. To qualify for this, please indicate “Gift” as your shipping purpose. Please check with your destination country's customs on the tax regulations before shipping.




I'm informed that I need to pay import tax. How much do I need to pay?


This depends on both the country and the item's declared value. You can estimate those charges using one of many online tax calculators such as this.At this moment, JustShip cannot advise on such matters.

Please contact your destination country's customs for more information.




Does your quote include customs tax?


The total price does not include customs taxes, which are a separate fee charged by the destination country's customs subject to their regulation. You can estimate those charges using one of many online tax calculators such as this. By default, these fees will be imposed on recipients. If you would like for the sender to pay these fees, please contact us directly for more information.




My parcel was rejected at customs. What do I do?


Parcels are rejected at the mandate of the government of the destination country. This happens for a few reasons. One common reason is that the item is prohibited. Another common reason is that the sender or recipient did not pay the taxes or duties within the stipulated deadline given by customs. At this point, there are two options. The first is to return the shipment to you, this will cost you approximately 150% of your original shipping cost. The second option is to have it disposed at the destination country's customs for free. Unfortunately, the second option is subject to the approval of the destination country's customs, and often they do not approve for disposal. At JustShip, we try to help our customers prevent this from happening by giving guidance where possible regarding customs requirements. However, we do not offer a brokerage service, and our pricing model does not allow us the resources to give definitive advice, but only anecdotal advice. As a data point, only 1% of our shipments get returned.





Packing

I don’t have a box. Does JustShip provide any?


Yes! We provide packing services for a small fee. This includes boxes, tape, bubble wrap, foam and professional packing services. We will also ensure that the volumetric weight is kept to a minimum so you save on shipping costs.




My item is very fragile. What should I do?


There will be additional charges for fragile packing. We have shipped pottery, glassware, artwork, VR, and arcade game equipment before. Fragile packing services are customised to your shipment's specific needs.

Whatsapp us directly at 9647 7661 or email us at hello@justship.sg for more information about your shipment.




How much do your packing services cost?


Packing starts from SGD 3, and will depend on your item's specific needs. Head over to our rate calculator to get a quote. For very large or complex shaped items, whatsapp us directly at 9647 7661 or email us at hello@justship.sg for a quote from our customer service officer.





Shipping

Why do I need to provide the item cost?


First, all items that are shipped into any country are inspected and cleared by the Customs of that particular country. Providing the item cost is usually required by law for most countries, as it is necessary in calculating how much import taxes or duties you will need to pay. Second, we will not be able to insure you unless you provide your item cost.




Do you offer insurance?


Yes. We offer insurance, pegged at 2.4% of your declared item cost. Note that this insurance is subject to terms and conditions. Items of extraordinary value and those items with a value that is difficult to ascertain may not be declared. Furthermore, note that this is conditional upon certain considerations (i.e whether the box was packed correctly, whether the box was already broken upon collection by courier, whether fragile items were wrapped with enough bubble wrap).




Should I get insurance?


While the decision is up to you, it is always best to insure your products. However, JustShip highly encourages all senders to package their items appropriately with high quality boxes, bubble wrap and styrofoam. Make sure your items are as protected as possible to lessen any problems with filling claims. FedEx will not honour the insurance or be responsible for any shipping damages arising from inadequetly packed shipements.




How long does international shipping take?


Upon collection of your parcel, JustShip takes 1-2 working day to process your shipment. After which, your package will typically reach its destination in 2-4 days.

There might be situations where it takes longer, i.e. bad weather conditions, customs clearance issues, Covid-19 pandemic delays, etc




When will I receive my tracking number?


Once both payment is verified and processing is completed, we will send you your tracking number. You can track your shipping journey here.




Will the delivery be made to-door?


Yes! Delivery will be made to-door and signed off by your recipient.




What if my item is lost?


If you purchased insurance, Fedex will compensate you for the value of your lost parcels.




Do you ship food?


Yes. However, shipping food is generally quite tricky.

Neither Fedex nor JustShip can advise accurately as the customs for the various countries do not release the full information. It really depends on the item so it’s best if you could contact the country’s customs via their website or customer service and enquire specifically.

Here’s our experience shipping food items:

  • No meat.
  • Sealed by original manufacturer.
  • Expiry date no longer than 6 months.
  • Not for commercial sale.

However, we have shipped food, skincare, products, TCM and health supplements before. Contact us for more information.




Where does JustShip ship to?


We ship to US, UK, Australia, France and Malaysia for consumers. For e-commerce partners, we ship worldwide. Customer experience is of the utmost importance to us, and while shipping companies do not deal with customs regulations , we want to better manage the customs risks for our customers where possible. For now, we have chosen to focus our support to consumers shipping to the 5 countries above. E-commerce partners tend to be more familiar with the shipping regulations for their specific items, and require less support. This is also why we continue to ship worldwide for them.




Do you ship lithium batteries?


Yes, we do. Depending on the size, quantity and shipment, there might be additional paperwork. We might also need to repack your package due to certain regulations for lithium batter shipping.




What is a rural surcharge?


A rural surcharge, also known as a out-of-delivery area surcharge, is an additional charge imposed by FedEx to remote locations. Your destination might be one of them. Whatsapp us directly for more information.




What items are prohibited for shipping?


As a quick answer:

  1. Meat products
  2. Foodstuffs that have been opened
  3. Flammable liquids
  4. Combustible items
  5. Alcohol and perfume.
For more certainty and specificity, visit FedEx's website and see their global, country and territory specific lists for prohibited and restricted items.




Do you ship to PO boxes?


Unfortunately, we do not deliver to PO boxes.





Pick-Up

I need to manage pick-up, what time will your courier come?


Our delivery couriers will pick-up from you anywhere between 10am-3pm. We send an ETA on the day itself. Contact us if you require more information.




I missed my pick-up timing, can I reschedule?


In such situations, please contact us directly at 96477661.




I have an urgent last minute matter, can I cancel?


Yes, you may schedule it for another day. In this case, please inform us by 6pm the day before. Reschedule is subject to available time slots, business hours and operational days.




I need to ship urgently! Can I have it picked up today?


Yes! We provide same day pick-up at SGD 18.

Whatsapp us to arrange for same day pick-up at 9647 7661.




I want to drop off my items. How can I do so?


We are located at Block 2019 Bukit Batok Industrial Park A #04-258.

Our office hours are 10am-12nn, 1pm-4pm.
Make your order on this form and arrange for a drop-off appointment with us.





Partnerships

Do you have special rates for e-commerce?


Yes, we do! If you have a minimum shipping volume of $500 per month, please contact us directly for more information. Whatsapp us at 96477661, or email us at hello@justship.sg.




What partnerships do you currently have?


We have helped our partners in the healthcare, apparel, sports, collectible cards, artwork, and automobile industries shipped hundreds of shipments so far.

Whatsapp us at 96477661 or email us at hello@justship.sg to be part of our partners.




I am a small business that requires daily packing and shipping services. Can you help?


Yes! We can pick up daily from your place, pack and ship your items for you. Reach out to us at 96477661 for more information.





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