1. Conditions of Acceptance
JustShip (“JustShip“, “we“ and “us“) is the operator of www.justship.sg (“Website“). The Website is designed to provide assistance to users (“User(s)“, “you“) in creating and managing shipments (“Shipment”).
2. Description of Services
3. Prohibited products
The following are the types of products that are prohibited to be shipped through JustShip:
- Any product related to illegal activities or which is prohibited by law in the place of origin, the destination, or any sites through which such products travel.
- Any product requiring specific licenses to store or distribute. Examples of products with distribution and licensing requirements may include, but are not limited to:
- Live plants and animals;
- Alcoholic beverages;
- Ammunition & firearms;
- Firearms and any kind of weapon;
- Prescription pharmaceuticals or other dangerous drugs;
- Explosive or hazardous products;
- Counterfeit items;
- Unique or one-of-a-kind materials; and
- Precious metals in the forms of bullion or reserves.
JustShip shall not be liable for any loss, damage, destruction of such prohibited product.
4. General Conditions/Access and Use of the Services
You grant JustShip, and any authorized third parties the right to inspect your Shipment at any time. We reserve the right to reject or suspend the carriage of any item.
You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store in connection with or relating to the Services (“Your Content“). JustShip reserves the right to access your account in order to respond to your requests for technical support.
You understand that the operation of the Services, including Your Content, may be unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to JustShip’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Services. JustShip will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.
You shall be responsible for maintaining the security of the Equipment, your account, passwords (including, but not limited to, administrative and user passwords) and files, and for all uses of your account or the Equipment with or without your knowledge or consent.
JustShip might use the consignee’s personal information to send them updates about their packages, gain consignee feedback, and in general any time JustShip consider it needed to carry on its Services.
In the event that you wish to change any information regarding the Shipment, such as address, items included or other matters, you shall notify JustShip customer service through WhatsApp or firstname.lastname@example.org. In the event that the Shipment has already been handled over to any shipping company, courier, or mail service (“Courier“), such changes may not become effective, or the Courier may ask a fee to validate the change.
In the event that a Shipment is recalled and the Courier does not provide the returned delivery to the sender address, the Shipment will be returned to JustShip. You may choose to collect the Shipment, at your own expenses, at a designated location provided by JustShip, or pay a return shipping fee in the amount of SG$ 10 per Shipment, and JustShip will ship it to your sender address. The Shipment will only be delivered to a local sender address. If you don’t collect the Shipment within thirty (30) days from the date the Shipment is returned to JustShip, JustShip will ship it to your sender address and deduct the return shipping fee to your account.
5. Payment of Fees
You will be charged the shipping cost, which shall include all costs related to the Shipment, quoted by JustShip, including, but not limited to, transportation cost, fuel surcharge, import tax, import duty, remote area surcharge, residential surcharges, courier tax handling fees, pick-up fees, and any other amount related to the activity of shipping through JustShip (“Shipping Fees“). You acknowledge and agree that the Shipping Fees does not include any additional fees arising out of separate agreements with third-party service providers.
You are responsible for all applicable Taxes that arise from or as a result of your subscription to or purchase of JustShip Services.
You will pay any fees related to your purchase from JustShip of any Products or Services, including, but not limited to, Taxes and Duties, Shipping Fees Discrepancies (“Additional Fees“).
Together, the Shipping Fees, Insurance Fees, Subscription Fees, and the Additional Fees are referred to as the “Fees“.
Quotations for Shipping Fees by JustShip are based on the information provided by you, including, but not limited to, sender’s address, receiver’s address, weight, dimensions, and value of the items. In the event a shipping label is generated using a JustShip Courier Account and there is a discrepancy between the Shipping Fees charged by JustShip at the moment the User purchases a shipping label and the costs for the Shipment charged by Couriers to JustShip due to incorrect information that you provided, including, but not limited to, incorrect weight, dimensions, value of the item(s), addresses, declaration of residential address, or any other information critical to estimate Shipping Fees, you will be responsible for such discrepancy amount (“Shipping Fees Discrepancies“ or “Adjustments“). JustShip specifically disclaims any liability for any Shipping Fees errors due to inaccurate or incomplete information. JustShip is not responsible for any changes or alteration of the Shipping Fees. JustShip agrees to make reasonable efforts to bill such discrepancy amount to your account in a timely manner but JustShip makes no representations or warranties regarding the amount of time needed to complete processing.
JustShip reserves the right to adjust its pricing.
JustShip will indicate which currency a transaction is being billed for, but JustShip is not responsible for any fees or currency exchange rates charged to you by any third party payment provider.
6. Fee Discrepancies
In the event that you disagree with any Shipping Fees charged to your account, you shall submit such complaint to JustShip within thirty (30) days of the fee being charged (“Dispute Period“). JustShip will not review customer requests for Shipping Fees adjustments that are received after the Dispute Period.
Users who incorrectly declare the commodity type and/or value of their shipment(s) may be charged a penalty of SG$ 100 or the difference between the declared value and the transactional value, whichever is higher.
7. Intellectual Property
For purposes of this Agreement, “JustShip Property“ shall mean (a) JustShip’s methodology for the provision of Services; (b) the Developer Tools; and (c) JustShip’s ideas, websites, designs, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, products and materials. JustShip hereby retains all worldwide right, title and interest in and to the JustShip Property. Any rights not expressly granted herein to the JustShip Property shall be retained by JustShip. You acknowledge that all right, title and interest to the JustShip Property is owned by JustShip.
You shall not (and you shall not permit others on your behalf to): (i) use any robot, spider, scraper or other automated means to access the JustShip Website or Services for any purpose without JustShip’s express written permission, (ii) interfere or attempt to interfere with the proper working of our Website or any activities conducted on the Website, or (iii) bypass any measures JustShip may use to prevent or restrict access to the JustShip Website or the Services.
8. Confidential Information
Information that is subject to one of the exclusions below shall not be Confidential Information. The exclusions include the following: (a) Non-transactional Confidential Information (as defined below), (b) information publicly known at the time of disclosure, (c) information received by Recipient without restriction from a third party, (d) information published or otherwise made known to the public by Discloser, (e) information that was generated independently without reference to the Discloser’s Confidential Information, or (f) information that is required to be disclosed under a court order or pursuant to any applicable governmental rule, regulation or statute, provided that Recipient provide Discloser with prior written notice of such disclosure, (as permitted by law) and the timing for response set forth in the request.
Other than transaction information absolutely required for JustShip to provide, or for you to use the Services, JustShip does not require nor desire any of your proprietary information (“Non-transactional Confidential Information“). You agree not to provide JustShip with any Non-transactional Confidential Information including, but not limited to, prototypes of new products, without JustShip’s express prior written consent. In the event that you send such Non-transactional Confidential Information to JustShip without JustShip’s prior written consent, then JustShip shall not be obligated to treat such information as Confidential Information.
Other than transactional information that is retained in the ordinary course of JustShip’s business, each party shall either promptly return all Confidential Information, or confirm that such Confidential Information has been destroyed promptly after receipt of written request from the other party.
10. Cancellation and Refund Policy
Orders can be cancelled at any point before shipments are passed on to FedEx. Refund for shipping cost will be made in full to customers, less the pick-up and packing cost if the services were rendered.
Refunds are issued post-shipping on a case to case basis for operational exceptions, such as loss or damage of shipment attributable to JustShip.
11. Delivery and Shipping Policy
Upon collection of your parcel, JustShip takes 1-2 working day(s) to process your shipment. After which, your package will typically reach its destination in 2-4 days. There might be situations where it takes longer, i.e. bad weather conditions, customs clearance issues, Covid-19 pandemic delays, etc. In such cases where delays are not attributable to JustShip, JustShip will not be liable for the delays.
12. Customer Complaint and Dispute Resolution Policy
You may provide your complaints through our Whatsapp Business number, or by emailing our company email, email@example.com. Upon receiving your complaint, our staff will provide a written response to you to acknowledge the receipt of your complaint. The staff will then forward it to the relevant Manager (or CEO, if appropriate) for review, investigation, remedial action and response. All complaints will be regarded seriously and responded to in the shortest time possible.
You agree to defend, indemnify and hold harmless JustShip, its parent and affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims (i) arising out of Your breach of any of these terms and conditions, and any of Your activities conducted in connection with this site.
JustShip and its content are provided on “As Is” and “As Available” basis. JustShip disclaims any and all warranties, expressed or implied, includingbut not limited to, the implied warranty of merchantability, fitness for a particular purpose and non-infringement for the services, the Website and any third party services. The use of the Services, Website, or third party services shall be at your own risk.
JustShip does not guarantee continuous, uninterrupted or secure access to the Services. Operation of the Services may be interfered with by numerous factors outside of our control. JustShip will make reasonable efforts to process requests for receiving or shipping merchandise in a timely manner but JustShip makes no representations or warranties regarding the amount of time needed to complete processing because our Services are dependent upon many factors outside of our control, such as delays caused by third parties. JustShip is not liable for any direct, indirect, incidental damage, loss of profit, goodwill, use, or data resulting from our inability to provide the Service. We reserve the sole right to discontinue the Website and our Services, including any of the Website’s features, at any time with or without notice to you.You understand that JustShip does not inspect your goods nor does JustShip take any responsibility for the business decisions that you make and implement through the Services. You acknowledge that JustShip is not the Merchant of Record, nor the Importer of Record, and nor the owner of any product shipped by you through JustShip.
15. Limitation of Liability
Use of www.justship.sg and its content is at your sole risk. You acknowledge and agree that we do not assume any liability whatsoever for the acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers with whom you or any of your affiliates may contract, regardless of the purpose, even if you had advised JustShip of the purpose.
In no event shall JustShip be liable for any indirect, incidental, special or consequential damages, or damages for loss or damage of Shipments, loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, the Website, any content, or any third party websites and content. Other than as set forth below, in no event shall JustShip’s liability under this agreement exceed the monies paid or payable by you to JustShip for the applicable services excluding carrier fees or other third party fees (“damages cap“). In the event of an unauthorized transaction by an JustShip employee or agent, JustShip is only liable for the damages cap. JustShip must be notified within five (5) days after any unauthorized transaction or you acknowledge to waive all damages from JustShip.
You are responsible to provide complete and accurate information in respect of the Shipment, including, but not limited to, the item category and item value of the Shipment. You shall be responsible for any error, damage, expense or consequence resulting from wrong or incomplete information provided to us. You shall further indemnify JustShip for and hold JustShip harmless from any loss or expense resulting as a consequence of the wrong information provided by you. JustShip shall not be responsible for losses or damages in the event that any item contained in the Shipment is wrongfully declared. Moreover, JustShip is in no way responsible for any damages, losses due to custom practice. JustShip shall not be liable for the accuracy and truthfulness of the information provided by you.
JustShip shall not be liable for any loss, delay, or damage of items shipped, while in the hands of a local custom. In addition, JustShip shall not be held responsible in the event that the local custom confiscates, holds, or denies release of the Shipment to the receiver.
JustShip is not liable for any fees, expenses, resulting as a consequence of a change of information from your side (for example a change of address, order cancellation, or order call-back), after a Shipment has been confirmed and paid for on JustShip. JustShip is not liable for any delay in the generation of shipping documents.
16. Governing Law and Venue
18. Other General Provisions
You agree that JustShip may provide notice to you by posting it on our Website, emailing it to the email address listed in your account, showing a notification when you login to your account, or mailing it to the street address listed in your account. Such notice shall be considered to be received, read and understood by you within 24 hours of the time it is posted to our Website or emailed to the email address listed in your account. If the notice is sent by mail, we will consider it to have been read and understood by you within 24 hours of the time it is delivered. JustShip reserves the right to terminate your account if you withdraw your consent to receive electronic communications.
19. Force Majeure
JustShip shall not be liable for any delays or inability to perform the Services caused by forces beyond JustShip’s control including, without limitation, acts of God or acts of third party Service providers, including, but not limited to, carriers and postage systems. When goods are ordered out, in the case of acts of God, war, terrorism, public enemies, seizure under legal process, strikes, lockouts, riots and civil commotions, or any reason beyond JustShip’s control, or because of loss or destruction of goods for which JustShip is not liable, or because of any other excuse provided by law, JustShip shall not be liable for failure to carry out such instructions.