How to Return Items to Amazon from Singapore: Step-by-Step Guide

Cover Image for How to Return Items to Amazon from Singapore: Step-by-Step Guide

Have you ever been super excited about a purchase you made on Amazon, only to end up feeling disappointed when you finally received it?

It can be a bummer to realise the product you've been eyeing for weeks looks nothing like the photo or fails to live up to your expectations.

But don't worry, because we're here to help!

JustShip has dealt with situations like these for our customers countless times. That's why we're excited to share what we have learnt with you!

In this guide, we'll walk you through the return process step-by-step, making it a breeze for you to return your Amazon purchases with zero hassle.

So, let's get started and learn how to return items like a pro!

Step 1: Confirm Your Item's Eligibility for Return

Before you jump into the return process, make sure your item is eligible for a return as not all items sold on Amazon can be returned.

Hence, it's essential to familiarise yourself with Amazon's return policy.

Most items purchased on Amazon can be returned within 30 days of receipt, but there are exceptions.

Be aware of the specific return window and conditions for your item to avoid disappointment.

Step 2: Initiate the Return Process

If your item is eligible for a return, you could proceed to initiate the return process by following these simple steps:

  1. Log in to your Amazon account and navigate to "Your Orders."
  2. Locate the order containing the item you want to return.
  3. Click "Return or Replace Items" and follow the instructions to request a return.
  4. Print the return label provided by Amazon.

Step 3: Prepare Your Package for Return

Alright, so you're now all set to send your item back to Amazon. The next step is to pack it. Properly packing your return is crucial for ensuring it arrives safely at its destination.

Here's a quick rundown of how to securely pack your Amazon return:

1. Choose the Right Box or Package

Select a sturdy box or package that is appropriately sized for your item. If possible, reuse the original packaging to ensure a perfect fit. If the original packaging is damaged or unavailable, choose a box that provides enough space for cushioning material around the item.

2. Wrap Your Item

Protect your item by wrapping it in bubble wrap or other cushioning material. For fragile items, make sure to wrap them individually to provide adequate protection. If you're returning multiple items, wrap each item separately to prevent them from causing damage to one another.

3. Use Cushioning Material

Fill any empty spaces in the box with cushioning material, such as crumpled paper, foam peanuts, or air pillows. This will help prevent your item from moving around during transit, reducing the risk of damage.

4. Secure Your Package

Close the box and secure it with strong packing tape. Make sure to tape all edges and seams to prevent the box from opening during transit. Don't use masking tape, cellophane tape, or string, as they may not provide enough strength to keep the package closed.

5. Attach Your Return Label

Print the return label provided in the confirmation email from Amazon and attach it to your package. Ensure the label is clearly visible and not covered by any tape or other labels. If you're reusing a box, remove or cover any old shipping labels to avoid confusion during transit.

Step 4: Choose Your International Shipping Provider

With your package ready, the next step is selecting an international shipping provider. Selecting the right shipping provider is crucial to ensure a smooth and hassle-free process.

To make sure everything goes smoothly, you need to consider a few factors when selecting your shipping provider.

Shipping Rates

One of the most important considerations is the shipping rates. The cost of shipping can vary greatly between providers, so it's essential to compare rates and find the most cost-effective option.

Delivery Timeframes

In addition to rates, you should also look at delivery timeframes. Depending on the urgency of your return, you may want to select a provider that offers express or expedited shipping options.

When returning an item to Amazon, it's crucial to ensure that your package arrives back to the seller within the specified timeframe.

For this reason, you may want to opt for a faster shipping partner like JustShip, especially if you need assurance of sending it back within 30 days.

Keep in mind that shipping companies typically state shipping time by working days, so it's important to factor in weekends and holidays if necessary.


Another important factor to consider when selecting a shipping provider is reliability. You want to choose a provider that has a proven track record of delivering packages on time and in good condition.

Reading customer reviews can be a helpful way to gauge the reliability of different shipping providers.

As a company providing international shipping services, we pride ourselves on offering competitive rates and outstanding customer support for Amazon returns. Trust us to handle your return shipment with care and efficiency.

Follow the steps below to return your Amazon item with JustShip:

1. Sign Up

If you are a new user, sign up for an account to get started.

2. Create a Shipment Order

JustShip's shipment form

Fill up our simple shipping form. Fill in your particulars and select “Defective items for repair & return” as the purpose of shipping.

Next, fill in the recipient’s particulars. You could fill in the Recipient's Name and Address as written on the return label.

If Amazon has not provided the email and mobile number, you can fill in your own contact details.

This will allow customs officials or other relevant parties to contact you easily if further information is needed or if any issues arise during the return process.

This will also help to avoid any potential delays during the return process.

JustShip's shipment form

If you choose to pack the item and attach the label yourself, it's recommended to leave enough space on the package for us to attach any additional labels or documentation that may be required for shipping the item, e.g. the airway bill.

If you're unsure how to paste the return label, you can also leave the printed papers with the package, and we'll attach them for you at our warehouse.

Alternatively, you can opt for our packing services at a small fee. Simply provide us with your printing labels along with your item, and we will pack your item securely and attach the label to the package for you.

You can also opt for our insurance and pre-paid duties & taxes (if incurred) services, which provide peace of mind by protecting your package during transit and ensuring any applicable duties and taxes are paid upfront.

JustShip's shipment form

Next, review and ensure all details are accurate before proceeding to checkout. You can arrange for a pick up/drop off at your convenience.

Finally, make the payment via PayNow or credit card, based on the estimated dimensions you have given us.

Dimensions will be verified at our warehouse, and we will contact you again for any payment adjustments.

3. Start Shipping!

You can now kick back and relax. Our courier will pick up your package and deliver it to us at our warehouse.

Step 5: Track Your Return Shipment

After sending off your package, use the provided tracking number to monitor its progress. This will allow you to stay informed about any potential delays or issues with your shipment.

If you encounter any problems, don't hesitate to contact your shipping provider or Amazon for assistance.

If you choose to ship with JustShip, we will send you an email with your tracking number once we have processed your shipment.

And the best part? Our tracking feature comes at no extra cost to you!

Step 6: Receive Your Refund or Replacement:

Finally, it's time to receive your refund or replacement.

Amazon's processing times vary depending on the payment method, but most refunds are issued within 3-5 business days.

Keep an eye on your account for updates on your refund or replacement status. If you have any concerns or need to follow up, reach out to Amazon's customer support for help.

And there you have it – a comprehensive step-by-step guide to returning Amazon items from Singapore with ease.

By following these steps, you'll be well on your way to a smooth and stress-free return experience.

Remember, our team at JustShip is always here to assist you in handling your Amazon returns, ensuring a hassle-free shipment.

If you have any questions or need support with your Amazon return shipment, don't hesitate to contact us. We're more than happy to help. And when you're ready to book your return shipment, simply fill up our shipment form to enjoy our seamless and efficient shipping services.

April 24, 2023

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