Top 10 Frequently Asked Questions About International Shipping

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Navigating international shipping? When it comes to the exciting yet complex world of international shipping, having a clear grasp of the process, paperwork, and policies can turn the daunting into the doable. Whether you're a first-timer or a frequent shipper, this guide is for you.

Here, we'll simplify the intricate and answer the top 10 most frequently asked questions about international shipping, to provide you with the knowledge and insights you need to ship confidently.

Let's dive in!

1. How Much Does International Shipping Cost?

We get it, the price tag matters. While we can't give a one-size-fits-all cost due to variables such as package dimensions, weight, and destination, we do have something better.

At JustShip, we promote transparency by providing a handy rate calculator, helping you get a reliable cost estimate.

To make it easier, we've also put together a comparison table of our rates versus other renowned shipping services to the USA, UK, and Australia:

Shipping to USA

Company

Duration

Price 2KG

Price 10KG

Price 20KG

Price 40KG

JustShip

2 - 5 Days

$70.95

$214.95

$386.95

$726.95

Singpost (Speedpost Express)

6 Days

$159.00

$400.00

$569.00

Max weight for Singpost is 20kg

DHL

3 - 4 Days

$210.00

$554.21

$822.25

$1,381.51

FedEx International Priority

1 - 3 Days

$258.73

$485.50

$688.19

$1,383.69

Shipping to UK

Company

Duration

Price 2KG

Price 10KG

Price 20KG

Price 40KG

JustShip

2 - 5 Days

$60.95

$156.95

$322.45

$670.45

Singpost (Speedpost Express)

6 Days

$159.00

$400.00

$569.00

Max weight for Singpost is 20kg

DHL

3 - 4 Days

$208.32

$535.21

$775.30

$1,338.42

FedEx International Priority

1 - 3 Days

$200.73

$419.23

$673.47

$1,386.68


Shipping to Australia

Company

Duration

Price 2KG

Price 10KG

Price 20KG

Price 40KG

JustShip

2 - 5 Days

$69.90

$197.90

$317.90

$557.90

Singpost (Speedpost Express)

6 Days

$159.00

$400.00

$569.00

Max weight for Singpost is 20kg

DHL

3 - 4 Days

$159.88

$441.82

$639.33

$1,096.28

FedEx International Priority

1 - 3 Days

$154.15

$347.31

$489.48

$1,007.21

2. What Can't I Ship Internationally?

While most goods can be shipped internationally, certain items are restricted or prohibited due to safety concerns or legal restrictions. These may include hazardous materials, perishable goods, and certain high-value items.

Always check the import regulations of your destination country beforehand.

3. How Long Does International Shipping Take?

The delivery timeline can vary based on your chosen method and destination. While express services can speed things up, customs clearances might cause unexpected hiccups.

At JustShip, we're committed to providing prompt deliveries, making sure your package gets to its destination as quickly as possible.

Upon collection of your parcel, JustShip takes 1-2 working days to process your shipment. After that, your package will typically reach its destination in 2-4 days.

That said, we must admit, there might be situations where it takes longer, i.e. bad weather conditions, customs clearance issues, Covid-19 pandemic delays, etc.

4. What Documents Do I Need for International Shipping?

Paperwork! This is often where people feel overwhelmed.

Key documents typically include a commercial invoice, a shipping label, and, in some cases, an export packing list.

But with JustShip, you don’t need to worry about the hassle as we handle the complications, simplifying the process for you.

We also offer a complementary review of your paperwork to help you avoid the most common customs paperwork pitfalls and minimise potential delays.

5. Do I Need to Pay Customs Duties and Taxes?

You might. Customs duties and taxes are usually not included in your shipping costs and depend on the destination country's customs policies.

But, we have a trick up our sleeve - our pre-paid taxes feature to save you from unexpected charges.

With JustShip’s Instant Quote, simply select the 'Pre-pay taxes' option and you'll know if your shipment will be subject to taxation in an instant.

justship rate calculator

6. Can I Track My International Shipment?

Absolutely! At JustShip, we provide tracking at no extra cost, allowing you to monitor your shipment as it makes its way to its destination.

7. How Should I Pack My Goods for International Shipping?

Packing for international shipping requires care. Use robust packaging materials and ensure all items are well-cushioned and secured.

Also, consider the journey your package will take - different climates and handling processes can all affect your goods.

Don't have the packing materials and not sure how to pack your items? Fret not!

JustShip can help take this load off your shoulders - we offer packing services to ensure your items are packaged appropriately for their journey.

8. What If My Shipment Gets Lost or Damaged?

In the rare event your shipment is lost or damaged, having shipping insurance can save the day.

At JustShip, we offer insurance coverage to protect your valuable items, pegged at 2.4% of your declared item cost.

However, it's essential to understand the claimant's responsibility in these scenarios

In cases of damage, it is the claimant's responsibility to prove the actual damages. Our team will initiate an investigation and assess the situation to determine whether the package was damaged due to insufficient packing or mishandling during transit.

For instances of loss, if you had bought insurance for your shipment, you would typically be compensated for the value of your lost parcels.

Hence, it is crucial to declare your items correctly and purchase insurance for an added layer of protection and peace of mind during the shipping process.

9. What is Door-to-Door Delivery in International Shipping?

A popular choice among businesses and individuals, door-to-door delivery is a service that includes the pick-up of goods from a specific location and their delivery to the receiver's door, irrespective of where they are in the world.

This service simplifies the shipping process and saves you time, making it a convenient choice for many.

We're all about making things easy for you. JustShip’s door-to-door international shipping service means we pick up from your place and deliver right to the recipient's door. Convenience at its best.


10. Why Choose Air Shipping for International Deliveries?

One of the frequently asked questions we encounter is why businesses and individuals should opt for air shipping for international deliveries. Here's why:

  • Speed: Air shipping is the fastest method of transport. It is incredibly efficient for urgent shipments or tight deadline deliveries.
  • Reliability: Airlines maintain reliable schedules, and with fewer checkpoints, delays are less frequent.
  • Safety: High airport security means your freight is less prone to theft or damage.
  • Reach: Air shipping laughs in the face of seas or rough terrains. It's great for delivering to regions not easily accessible by sea or road.

While air shipping can be more costly, the benefits often outweigh the expense, especially for certain types of goods and requirements.

JustShip offers the most competitive rates for air shipping services from Singapore. Your shipment will reach its destination promptly without draining your wallet.

Ready to Ship?

And there you have it, your compass to navigating the exciting world of international shipping.

We've answered the top 10 most frequently asked questions — from cost and shipment tracking, to packing goods and dealing with potential shipment loss.

Now that you're armed with this information, why not take the next step?

Whether you're shipping for the first time or looking to optimise your frequent shipping, JustShip is here to make it easier. Use our free rate calculator for a quick cost estimate, or contact us with any questions you may have.

Let's embark on your next shipping journey together. We look forward to making your international shipping experience smoother and more confident. Happy shipping!

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JustShip
JustShip
June 20, 2023

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